1)     How do I check if my computer has USB2 ports or USB1.1 ports?

2)     I want to use KeyScan on my computer but the computer has only USB1.1 ports?

3)     Should I connect the KeyScan USB2 cable to the PC front USB port or back USB port.

4)     I finished KeyScan installation, how do I check if the KeyScan keyboard and internal built in USB2 hub are functional?

5)     How do I check that the scanner power adapter is OK and the scanner receives power?

6)     I finished KeyScan installation, how do I check if the KeyScan driver is installed properly?

7)     How do I install KeyScan Imaging software updates

Software related questions

1)     How do I enable the scanning user interface for AutoScan function “Scan to current application”?

2)     How do I change the default scanning mode of AutoScan function “Scan to current application” from color mode to Gray scale?

3)     How do I change the default scanning resolution of AutoScan function “Scan to current application” from 300 DPI

4)     How do I enable or Disable the color management function for AutoScan function?

3^rd Party applications software

1)     Working with Visioneer PaperPort application

Installation questions

1)      How do I check if my computer has USB2 ports or USB1.1 ports?

a)      The best way to verify the USB port type is to check the spec of the motherboard installed on your PC computer.

b)      In case the computer motherboard manufacturer and model is not available, it is possible to get such information from the PC BIOS program. To do so you must have some understanding of the PC system, do not attempt to enter the BIOS program if you do not have good background of the PC system.

c)       Additional option is to run the KeyScan application and try to scan, the KeyScan software attempt to verify that your system do have USB2 port, in case it detect that your system has only USB1.1 port this information is completely valid, but if it detected that your PC has USB2 connection port, this validation is not always fully reliable.

d)      In general most computers systems produced from 2004 and later are most likely to have USB2 ports, most PC units produced before 2002 are most likely USB1.1 systems. PC systems produce between 2002 and 2004 may or may not have USB2 ports, must be checked carefully.  

2)      I want to use KeyScan on my computer but the computer has only USB1.1 ports?

a)      You should buy a USB2 add on PCI card and install it in your PC.

b)      Make sure windows recognize the new USB ports as USB2 and apply them the USB2 drivers.

c)       Connect the KeyScan scanner to the new USB2 ports.

3)      Should I connect the KeyScan USB2 cable to the PC front USB port or back USB port.

a)      Connect KeyScan USB2 cable to the USB connectors on the rear connector panel of your PC.

b)      The rear connector panel is connected directly to the PC motherboard while the front USB connectors are connected internally through a cable which is not always of the required high quality for USB2. This will cause the front USB2 connectors to have limited performance and fail to meet USB2 spec.

4)      I finished KeyScan installation, how do I check if the KeyScan keyboard and internal built in USB2 hub are functional?

a)      Make sure the KeyScan KS810 is connected to your PC with the KeyScan original USB2 cable.

b)      Turn on your PC and let windows finish startup process.

c)       Look at the rear connector panel of the KS810 (right where the USB cable is connected to the KS810 unit).

d)      Near the USB cable connector you should see a small hole, inside the hole you should see Green blinking light, this blinking light indicates the on going USB communication between you KS810 and the PC.

e)      In case you do not have such blinking light-

f)        Try to disconnect the USB cable from the KS810 (if the power cable is connected disconnect also the power cable).

g)      After 10 seconds reconnect the USB cable ad the Green light should start blinking within 10-20 seconds.

h)      If you still do not have the blinking light try to restart your PC and repeat the above process.

i)        After you do see the blinking Green light, open any word processing application and try to use you KeyScan keyboard.

5)      How do I check that the scanner power adapter is OK and the scanner receives power?

a)      Connect you KeyScan to the PC using the KeyScan original USB2 cable.

b)      Insert the original KeyScan Power adapter to the power outlet.

c)       Connect the power adapter to the right connector on the KeyScan scanner.

d)      Look through the top document feeding slot of the KeyScan product.

e)      You should see Red light.

f)        If you do not see Red light please make sure you are using the original KeyScan power adapter.

g)      Make sure the power outlet does have power.

h)      Using power adapter other than the KeyScan original adapter void the KeyScan warranty and may cause permanent damage to your KeyScan product.

6)      I finished KeyScan installation, how do I check if the KeyScan driver is installed properly?

a)      Make sure your KeyScan KS810 is connected to the PC (both USB cable and power cable).

b)      Open Windows Control Panel

c)       On the Control Panel select “System”

d)      Select “Harware” tab

e)      Click on “Device Manager” button

f)        You should see “Imaging devices” entry, expand it by clicking on the + sign on its left side.

g)      One of the entries expanded below should be “Generic USB2.0 Scanner” this entry belongs to KeyScan driver installation.

7)      How do I install KeyScan Imaging software update-

a)      If there is any previous installation of KeyScan Imaging you must uninstall earlier KeyScan Imaging first.

b)      Go to Control-Panel and select Add Remove programs.

c)       Select the KeyScan Imaging entry ad click on Remove.

d)      Select to remove all.

e)      Download the new KeyScan Imaging update from KeyScan FTP WEB server, for download instructions please check the “KeyScan software download instructions.doc”

f)        Run the Setup.exe

g)      When finished installation, run the KeyScan Imaging and do calibration.

h)      On first run after installation, the KeyScan Imaging software must prompt you for the software serial number.

i)        In case the software does not prompt for Serial number, you must do uninstall and re-install the software.

j)        If after second uninstall the software still do not prompt you for serial number you must do the following cleaning of Registry manually:

k)      Run Regedit.exe program, this is the registry editor. If you are not familiar with registry editing please do not continue and find someone else with better experience to perform this task. Some mistakes on registry editing may cause great damage to your system and software applications installation.

l)        After activation of Regedit.exe

m)    Find and delete- HKEY_CLASSES_ROOT\CGULL

n)      Find and delete-  HKEY_LOCAL_MACHINE\SOFTWARE\Genesys Logic

o)      Reinstall the KeyScan software, this time you should be prompted for the software serial number.

Software related questions

1)      How do I enable the scanning user interface for AutoScan function “Scan to current application”?

a)      There are few ways to change the default settings of the AutoScan functions (and in fact the functions themselves).

b)      On the AutoScan function-election dialog select [Set] button on the bottom.

c)       You should get a dialog pop-up

d)      On F.Key select F9

e)      On “Scan UI” Select “UIenable” to enable or “Idisable” to disable the scanning user interface

f)        Select OK to exit dialog.

g)      From now on, each time you select to perform AutoScan function F9- “Scan to current application”, you will have the User-Interface pop-up which let you change scanning parameters.

h)      If you wish to disable the User-Interface repeat the above steps but select “UIdisable”.

2)      How do I change the default scanning mode of AutoScan function “Scan to current application” from color mode to Gray scale?

a)      On the AutoScan function-election dialog select [Set] button on the bottom.

b)      You should get a dialog pop-up

c)       On F.Key select F9

d)      On Scan.Qlt, change from “Photo Normal” (which is the setting for color mode) to “Drawing Normal”, which is the setting for Gray scan mode.

3)      How do I change the default scanning resolution of AutoScan function “Scan to current application” from 300 DPI

a)      On the AutoScan function-election dialog select [Set] button on the bottom.

b)      You should get a dialog pop-up

c)       On F.Key select F9

d)      On “Out Def” press the “Set” button, you should get a Dialog for the definition of the “Image To Current Application” function, change the resolution from 300 DPI to 600 DPI and press OK.

4)      How do I enable or Disable the color management function for AutoScan function?

a)      On the AutoScan function-election dialog select [Set button on the bottom.

b)      You should get a dialog pop-up

c)       On F.Key select F9

d)      On Scan.Qlt, press the “Set” button.

e)      You should get the Scan Quality setting Dialog.

f)        Under Image Enhancement fid the Color Management entry and change the Srgb FILTER ACTIVE MODE FROM Enable to Disable.

3^rd Party applications software

1)      Working with Visioneer PaperPort application

a)      KeyScan tested PaperPort 9, 10 and its TWAIN interface works fine with KS810. You may also use KeyScan AutoScan interface which scans into your current active window application. In such case you should use AutoScan in “Scan image to current application” mode.